Welcome to apexarc.shop! We specialize in selling coat racks and small furniture items. Due to sustained financial losses in recent years, we have decided to conduct a clearance sale to liquidate our remaining inventory—even at a loss. During this period, we will strive to provide every customer with a smooth, secure shopping and refund experience.
I. Refund Eligibility
If, upon receiving your order, you discover that the product suffers from quality defects, shipping damage, or does not match the product description, you may apply for a return and refund.
All return requests must be submitted within 30 days of receipt; we will process your refund once we have verified that the request meets our eligibility criteria.
II. Order Processing and Shipping
All orders will be processed on the same day they are confirmed.
Standard shipping typically takes 2 days; please base your return requests on the actual date you receive the merchandise.
III. Return Procedure
Please return the item—along with its original packaging, accessories, and invoice—to the following return address: C/juan González Rodríguez n.5 escalera 1 3°b, Badajoz, BA, 06006.
Returned items must remain in pristine condition—unused and undamaged.
Once we have received the returned item and verified its condition, we will issue a refund to your original payment account within 3 days.
IV. Important Refund Notes
Return shipping costs incurred during the return process are the responsibility of the customer, unless the item is defective or was damaged during transit.
Please note that during this clearance period, inventory is limited; returned items will not be restocked or replaced. We appreciate your understanding in this matter.
All refund operations are conducted in strict accordance with these terms and applicable laws, ensuring that your rights and interests remain fully protected.
Thank you for your trust and support of apexarc.shop. Even during this clearance phase—conducted at a financial loss—we remain committed to providing efficient after-sales service to ensure your shopping experience is safe, convenient, and worry-free.